Home health agencies run on schedule reliability and compliance documentation. One caregiver no-show or one missed visit note puts clients and contracts at risk. TMI builds the coordination layer that keeps caregivers on schedule and every visit on record.
Home health scheduling is fragile. It depends on caregivers showing up and coordinators reacting fast when they do not. The margin for error is zero when the client is a 78-year-old recovering from surgery.
One caregiver calling out triggers a chain of calls to find coverage, potentially pulling another caregiver from a different client, which creates a second gap. Coordinators spend mornings firefighting instead of managing.
Some caregivers complete visit notes on time. Others do them at the end of the week or forget entirely. For billing and compliance, every visit needs documentation. Chasing notes is a coordinator job that never ends.
Families want to know what happened at their mother's visit. When communication is sporadic or only happens when there is a problem, family confidence drops and referrals dry up.
Built for home health agencies that need every visit covered, every note documented, and every caregiver schedule coordinated without daily firefighting.
When a callout happens, the system identifies available caregivers with the right skills and proximity and notifies them automatically. Coverage gets confirmed without a coordinator spending an hour on the phone.
Caregivers complete visit notes from their phone immediately after each visit. Automated reminders go to anyone who has not submitted within a set window. Documentation stays current without a coordinator chasing it.
Caregivers clock in and out at the client location with a phone tap. The system flags any caregiver who is late or has not checked in within 15 minutes of their scheduled start so coordinators can act fast.
Families receive a summary of each visit automatically. What was done, how the client was feeling, any notes from the caregiver. Families stay informed without calling the office every day.
Caregiver certifications, background checks, and required training tracked with automatic alerts before anything expires. You never place a caregiver whose credentials have lapsed because the system catches it first.
Billed hours matched against documented visit times automatically. Discrepancies flagged before invoices go out. Billing disputes drop when the documentation and the invoice tell the same story.
Beyond the systems, TMI installs entire offices, staffed by digital workers that own a whole function end to end and run inside the same operating layer. Start with the one that fixes your most expensive problem.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.